Hello!
I bought two Google Play Store gift cards, one at a drugstore and one at a petrol station. Bothe times I made sure the gift cards were activated.
When I try to transfer the money to my Google account, it seems to work first, but then I get the message Google needs more information.
I then have to enter where I bought the gift card and upload a picture of the gift card and the receipt.
A day later I then receive an email, telling me that the gift card gives me no right to complain or refund.
If I ask for further information, I get no answer.
Has anyone had similar experiences?
What did you do about it?
Could the problem be connected to the Fairphone?
Thanks a lot in advance!
Avo
Hi and welcome to the forum
It would be useful if you state which Fairphone, which OS and version.
Thank you amoun!
I tried it with
a Fairphone 3 with Android 11, last update Feb 2023 and
a Fairphone 4 with Android 12, last update Feb 2023, last Goggle Play System update March 2023.
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Have you ever successfully done what you are trying to do now? To me this sounds as if you are doing something wrong, probably only a little detail. I doubt that it has to make with the phone you are using. Can you please go through the Google support page about gift cards and double-check if it still fails after having followed that?
Maybe some information there can give you a hint why it fails for you.
Hi Martin,
Yes I did charge my Google account like this several times in the past.
I also did check the Google support homepage and double checked my steps before I started this thread.
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I can’t help for these other than say contact the place you got them or Google. Next time buy them on Jam Doughnut(https://play.google.com/store/apps/details?id=com.verycreatives.jamdoughnut) so you get cashback on top. I’ve used it for over a year and no problem.
Thanks Lawson.
I did both. No luck so far.
Goggles play store tells me , that JamDoughnut is not available in Germany.
But Thanks anyway!
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