Dear Fairphone Team,
these are my last words in this forum and they may be harsh and an offense.
I am kind of sorry for that on the one hand and on the other hand I am not. This world moves into a direction of “putting political correctness over speaking the truth”. I won´t do this here.
You tried your best and failed miserably. To be honest my heart is bleeding because of this. You started ambicious and failed from a over all perspective. So sad because you did so much good.
I am talking about the Phone OS. You convinced me that Android is a “fair” approach and the best that could be used so far and other OS will likely to follow but this is the start.
In the beginning you promised something else. I remember the “aim for OS altenatives” and other things. Nothing of this has come true and in my personal opinion this is one of the aspects that may lead to a total fail of this journey because people (like me) lose faith in you. I was a big promoter of the Fairphone until it was clear that there will be no software updates to get newer Android-versions on the phone.
I am not talking about having all the time the fancy new stuff on it. For me this is related about security!
Through this fact you produced a sort of fairly sourced “eletronical waste”. Congratulations gentleman for this achievement.
Aside the bad and unprofessional communication style on this topic I am missing your critical self-reflection of this topic.
On the one hand you made very clearly, that this phone will have a lack of technology (no NFC, no LTE, which is totally fine for me) and it can´t be fair in any way but the OS is something you put a bet on, with the users / customers money.
These days I sold my “not so fair that I want to keep it”-phone to some person who either does not care about security or is not aware of the lack of software-updates. After roughly 1 year usage. Shortest amount for a phone I ever owned…
Why? Because it made me angry everytime I touched it. I replaced it with a Samsung Galaxy S4 mini duos (second hand) which runs Android 5.0.2 now and works perfect with a Dual SIM setup. Please think about this fact: A single person gets it done to push some new live into a phone that has been abandoned by the vendor at Android 4.2.2. Android 5.1 port is already in progress so this device will likely get this version too. At least its more realistic than with…
This phone may not be “fairly produced” and not “responsible sourced” but I will do the environment something good by using it for a much longer time as I would with the “not so”-Fairphone. Keep in mind: Sustainability is one of your goals.
I hope you did learn your lesson on that one and put a big eye on this topic while developing the next phone. But I will not put any bet on that anymore.
Selling the phone is the final thing I could do which is a result of all the frustration that came in the long run with your device.
It was not an issue waiting nearly 9 months from order to shipment (I was one of the kickstarters). Also the “minor down-sizing” of the hardware was not an issue to me. I did not like the way you handled this communication wise and the reasons spoken were not plausible for me but as said, that was not an issue.
Bottom Line: (Sadly) Your marketing is better than the result. Something I can see in IT-business all the time…
For me this was an experiment (in many terms) that did not work out. Anyways I am quite well experienced with Android now and can provide my family with current OS-versions through rooting / flashing custom ROMs on a well proven, sometimes 5 year old hardware. If that´s not sustainable I do not know what is…
I am really sad about all this but these things should be discussed as transparent as everything else.
Hate me, blame me, this is just how I feel about all this.
Feedback is important. Take and do whatever you want with it.