It ain’t, and thanks for the compliment.
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He had a great mind , so… you’re welcome 
Got an answer on my ticket regarding the ghost touches now. Quote:
Hello,
I hope this message finds you well.
You are receiving this message because you previously indicated you’re experiencing issues with your Fairphone 4’s display. Our Product Team worked hard to understand the root cause of this issue and come up with the most sustainable solution.
Our investigation showed that this issue is very complex and is caused by a combination of hardware and software factors. Until now, we were able to help most of our customers by sending the device to our repair center.
Now we are here to share some good news with you. We discovered a long-term software solution, which will be included in the upcoming software update for Fairphone 4 at the end of August. After the update the display issue with erratic touches should be resolved without a need for a screen repair.
If you need a solution sooner or if the issues continue after the update, we’ll be happy to arrange a repair for you.
In case you have recently sent in your phone for repair, rest assured - our technicians will return the device to you with a well-functioning screen.Should you have any further questions, you are more than welcome to reach out to us again and we would be happy to assist you further.
Have a nice day and take care.
I stay sceptical, but at least they now finally seem to take care of the problem.
18 Likes
Thanks for sharing.
I’d say that looks like good news, and also that it’s been a tough nut to crack. Let’s see how things pan out with the August update!
I just at the same y van TT TT…
Ok 3 guesses what happened there. I’ll start again
I just asked Fairphone if this is true…
Also asked HOW does a software update solve a problem that is in your own words a soft and hardware problem…
I wonder what the response will be
I’m guessing they are going to add a hack that ignores spurious touch input in the middle of the screen making touch input unresponsive instead of touching all over the the place. Unlikely they can do anything beyond that.
If it’s a hack like that then anyone who has it constantly and can’t do anything about it hardware side will have a bad time regardless.
No reply has been marked as a solution yet. Is there any? Some people mentioned reseating the screen helped, but I suppose that’s then a temporary fix?
A never mind.
For me helped the solution of @twoexem to put some foam ontop of the connector to increase pressure.
No ghost inputs since a week, after daily horror…
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I constantly had these annoying ghost inputs on my FP4, especially when the FP4 was clamped in a bike holder.
I have now removed the original case and have not had any Geister inputs for 2 weeks. Maybe the case goes a bit too far over the screen causing false inputs
I’ve had ghost imputs for a long time, but last days/weeks it’s getting so much worse. Sometimes I’m on a call but it accidentally mutes me or just hangs up. Feels quite unprofessional when I doing phone calls for work. It’s just extremely annoying…
I ordered a new screen, since mine has some cracks in it. Perhaps it also helps for the ghost inputs…
The ghost input problem now returned in full force about half a year since I got it serviced by FP with a replacement display for exactly the same issue. Let’s see what this August software update will bring.
Having to replace the screen every 6 months would give me doubts about the sustainability of this phone to be perfectly honest.
I’m not an electronics engineer but I’m puzzled why a friction fit connector and a piece of foam was chosen to attach a display cable that needs sit perfectly tight all the time. I’ve seen all kinds of clamping mechanisms e.g. when repairing other electronics, but I’ll humbly assume there must’ve been a reason for this design decision.
1 Like
Hi everyone, I’ve been following this forum for some time, having had this issue. I tried all the fixes suggest, with no luck. In the end, I bit the bullet and sent my phone to FP for repair, which seems to have done the trick. No issues for several weeks now. And the typing seems crisper too.
Anyway, I recently got this email from FP regarding the August update, which I see others also received from the above thread. Let’s hope this works…
"Hello,
I hope this message finds you well.
You are receiving this message because you previously indicated you’re experiencing issues with your Fairphone 4’s display. Our Product Team worked hard to understand the root cause of this issue and come up with the most sustainable solution.
Our investigation showed that this issue is very complex and is caused by a combination of hardware and software factors. Until now, we were able to help most of our customers by sending the device to our repair center.
Now we are here to share some good news with you. We discovered a long-term software solution, which will be included in the upcoming software update for Fairphone 4 at the end of August. After the update the display issue with erratic touches should be resolved without a need for a screen repair.
If you need a solution sooner or if the issues continue after the update, we’ll be happy to arrange a repair for you.
In case you have recently sent in your phone for repair, rest assured - our technicians will return the device to you with a well-functioning screen.
Should you have any further questions, you are more than welcome to reach out to us again and we would be happy to assist you further."
2 Likes
I wonder why they choose to email people this rather than posting it on Twitter or this forum? 
Because the people have an open ticket and thats the official way to communicate… Not everyone having a ticket open would read it somewhere else and we all know that the forum is not number one priority/tool to communicate such updates and please dont start this discussion here again.
7 Likes
Still experiencing the ghost inputs. Contacted customer service.
Only have the FP4 since October last year, and already it’s been a mess (and for months) 
Okay I’ll say the quiet part out loud.
Doesn’t this mean that anyone running a custom, degoogled ROM, is just out of luck and can ditch Fairphone entirely if they want an actual working device?
Or where will that update be released? That sounds like the Fairphone OS is the only thing that’ll be compatible with the device. Which as far as I know, comes with Google integration?
My device is degrading rapidly by now. About 1 year old, countless re-connects of the display since month 3, until that stopped working. Inserted additional spacer as people here figured out, too. First spongy plastics, stopped working a few happy months later. Thicker stuff, another 2 months. Again thicker, taking the pressure points that came along with it on the display. One week. Finally received the foam pads mentioned in this topic, put them in, stacked 3 by now. Won’t help. Helped for one day, if that.
Be careful with what you stuff in there. I think it’ll make it worse after you remove it, and you’ll have to constantly up it. Which obviously has an upper limit.
So, insert just as thin a thing - like the foam pads - that you can get away with to prolong the usability.
I’ve opened this thing up so many, countless times (mostly just reconnecting the display), that the back cover is snapping at the edges, where the clamp points are.
Absolutely disappointed.
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As long as we dont know the patch and if the bug is in the OS (what I doubt when Custom ROM are affected) or in the firmware no one can judge I guess.
Don’t see a reason for that. If there’s a fix in the OS this can be taken over by custom ROMs as it can be done with the firmware.
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Did you really get a new screen? Or did they reseat the screen you already had?
I reseated my screen a week ago. I haven’t seen ghost touches anymore. But mine didn’t happen frequent and I also couldn’t reproduce it consistently since the cause is unknown.
I doubt that’s the cause, I’ve been using the original case since day one and only got the issues now, almost 2 years later.
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I’m assuming my display was replaced because it had a brand new screen protector on it when I got it back. I see no reason why they’d replace that for this repair if the display module was still the same.
Additionally they definitely did something more than reseat because reseating the connector myself never solved the problem for longer than a few weeks.
1 Like