What’s the expected timeframe on support requests here?
I’ve had a support request open for a full week on the website and still haven’t had a reply yet even…
What’s the expected timeframe on support requests here?
I’ve had a support request open for a full week on the website and still haven’t had a reply yet even…
The forum consensus on getting somewhere fast with Fairphone support from the Fairphone 2 days was always to give them a call.
Numbers are in #contactsupport (if those are still valid) and at the bottom of https://support.fairphone.com/hc/en-us/requests/new.
Ughhhh
As a person with social anxiety, calling someone is a horrible thing… >.<
Guess i’ll have to force myself…
Maybe you can ask here and someone can help?
Calling is the next step if you already contacted them via E-Mail Support and hopefully you find a person during the working day hours and not an answer machine. Good luck!
Good luck, they’ve been super nice to me all the times I contacted them! If you type your answer you can maybe ask to get back to you in writing please?
In the end i decided to be patient.
Got my first reply a few hours ago, will see how it goes
Hope it works well!
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