Update: My friend received a reply from Murena in which they list two options: He either can reinstall /e/OS via the web installer on his own (connected with a little compensation) or he could have the phone picked up and they do that in their workshop, both to remedy any possible tampering with the phone. He didn’t unpack it any further yet after he saw the broken seals, so that will be the next step, and based on that a decision will be made.
(To me it reads a bit like they know what has happened to a bunch of devices, but who knows…).
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