FP5 various issues even after repair

Hi,

I red myself through a lot of messages and I can rely with quite a lot of customers. My Fairphone 5 is 7 months old and I can’t really use anymore. I got it send to repair in France with Cordon Electrics,they did not find anything even though I listed a long list of disfunctions. I got it back with even more problems! Funny fact, I now carry with me my old phone (samsung) to capture proves of the dysfunctions.

1- Display is freezing

2- The digital typingboard disappear, I can’t write or use the phone properly

3- The camera is freezing too, sometimes I realize that instead of a picture, I have instead a black screen

4- For videos it is even worst : the video making is not working at all, it stops at 1 second

5- The phone disconnects regulary with my SIM-card (I already ordered a new SIM Card) and I am loosing the Mobile Data connection

6- Battery is OK… even though some nights it drops for no reason off 50%

7- I can’t swich to the open windows, for example I can’t let messenger open and swith to whatsapp: it does not work, I have to close, go back to the display and open each app one by one

Feels like a joke but it is not. My phone is useless.

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Hi,

I feel sorry for you. I’ve had mine (a FP4, second hand but from an unopened box) for 10 months now,

the only problem I sometimes have is the telephone having “phantom” actions like scrolling by itself, up and down or left to right.

Let’s hope you can find the cause of your troubles.

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