We use several Fairphone 5 devices in our company, which we set up via Microsoft Intune as Corporate-owned, fully managed user devices or Corporate-owned devices with work profile.
There is an issue with two devices where employees only receive emails in Outlook or Teams messages when they are connected to the company Wi-Fi. At home or on the go, they do not receive any emails.
Since it only affects two out of 20 devices, we have not been able to identify the problem yet.
What could be the reason? Could it be due to a setting that was mistakenly made on the devices by the colleagues?
Thats really difficult to guess, and it might be easier to just factory reset and set-up from scratch? who set-up the devices, each employee on its own, or IT? Have the 2 devices been set-up while connected to the company wifi and the others not?
I’d recommend to also have a look at the O365 conditional access policy (and log) for the accounts of the two affected users, using these two devices. Maybe conditional access policy does not allow access from outside the company environment or similar.