My hearing aids are Starkey not Qualcomm so presumably I’m even further back in the queue.
As I understand it when there is a new android update released it is necessary for Fairphone ( or any other manufacturer ) to carry out testing. The responsibility lies with both companies. It has taken Fairphone five months to reproduce the problem in one brand of hearing aid; where does that leave those of us with other brands…and there are several different ones affected? The common denominators here are Android and Fairphone.
Testing does not make money in the short term, producing and churning out new products does. But in the longer term if testing is not thorough, reputation
will ultimately suffer.The communication about this problem from Fairphone has been very poor: " working on it urgently" " an update in October/ November" " an update in a few months…next year" but never an actual timescale or explanation for the lack of one.
I have had my phone for just on a year. For 5 months of that time the phone has been not fit for purpose. I really wanted to support the apparent ethos of Fairphone but am coming close to returning the phone and asking for a full refund. I currently would not be able to recommend Fairphone as I did to begin with; not because of the actual fault but because of the appalling customer service.