From time to time especially when in a Google Meet call, the device gets somewhat warm and suddenly switches off.
Does anybody recognize something like this? What might be the cause when the device suddenly switches off? Might it be drawing more power than the battery can provide at that moment?
The device is about 2 years old.
It wasn’t connected to charge at the same time, was it?
How warm does it get? Can you check with an app? Mine gets around 45 degrees while playing some games with the charger in but it has never turned itself off.
Thanks for the responses!!
There were cases in which it was, but also cases were it wasn’t.
It gets warm, but not that strongly. Could you recommend an application to check the temperature?
When you use standard FP system you will see device tempreature in the My Fairphone App
I use BatteryBot Pro
I’ve set it to give me an alarm over 42 degrees, which gives me an indication of when it’s time to pull the plug.
Many thanks for the suggestions. I’ll look into installing BatterBot from F-Droid.
We have found that the problem seems to be mainly triggered by loud noise from the remote end. If the remote party loudly sneezes through their microphone for instance, the device tends to turn off.
Hi, I was wondering if there is anyone else experiencing this, or if there’s any news on the topic.
I just had my FP4 crashing (or turning itself off) during Google meet sessions twice this morning. Both times using the phone speaker, just after turning up the volume to max.
I can confirm that this indeed seems related to Google Meet. I installed the battery tool suggested by @loseyourself and it’s showing that the battery is perfectly fine. The phone hasn’t done something like this at all with any other program, it only happened with Google Meet.
No other news on this topic I’m afraid…
And indeed, Google Meet without any headphone/headset connected but using the regular phone speakers seems to replicate this. Had it again today.
Phone scared to death? 
(Sorry, couldn’t resist…)
Same for me. Didn’t have an issue until 2 weeks ago but now it happens regularly and only in Google Meet (sometimes already after a few minutes)
I’m also experiencing this. At first I thought it was related to battery temp. I have regular video calls with my son, but only use my phone for those calls when I’m away from home, and that’s usually some place hot.
But I’ve been noticing it happening without any noticable increase in temp.
Here’s what I’m experiencing.
Using a Fair phone 4. Build number: FP4.TP2P.C.0130.20241225
Start a Google Meet call. Not using any filters or blurring. In landscape mode. Volume about halfway up. Nothing else running in the background (that I know about, anyways). Call runs for about 5 minutes. Phone instantly turns off, like the battery has been pulled out.
I normally then turn the phone back on, wait for it to boot up, jump back into the call. And then 5-10 minutes later the phone shuts off again.
I thought that plugging the phone in was a way to prevent this from happening. It seems like it happens less frequently when plugged in. That might just be my brain searching for patterns though.
Did you contactsupport ? With such detailed bug description, it could be quite valuable.
No I didn’t, but that would seem like a good idea. Possibly the problem could be found with debugging together. I do not have access to a device myself at this time. @PieterN, @Biitii, @Aaron_Jarecki do any of you have a device that’s with you most of the time? In case yes, maybe one of you could follow the contactsupport instructions as @peci1 mentioned?