Je possède un FP4 fonctionnant sous Android 13 avec une carte SIM Prixtel sur le réseau SFR. J’ai reçu des mises à jour de sécurité assez régulièrement depuis que je l’ai acheté en 2022, mais récemment, il semble être bloqué sur FP4.TP2R.C.0132 avec un niveau de mise à jour de sécurité datant de mars 2025. J’ai vérifié manuellement les mises à jour, mais aucune ne semble être disponible. Est-ce normal, ou peut-on y remédier ?
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Same here. SFR (RED) client and stuck on March 25 security updates.
Interesting. So SFR is a common denominator in our cases, as well as Fairphone of course. I have contacted Fairphone support to see if they can help. I now wonder if it would be useful/appropriate/possible to contact SFR as well. Suggestions from forum members would be much appreciated.
Edit: Prixtel have told me that this problem is nothing to do with them, and suggest contacting the phone manufacturers. I have no substantive reply from them yet.
I contacted the SFR team and they basically told me that they couldn’t do anything on their side and that I should see with the fairphone team 
Is your phone on SFR directly or with a third party provider? So far it looks as if we need Fairphone to sort it out. I’m getting increasingly uncomfortable with the lack of updates. I still haven’t heard anything from them beyond a ticket number.
I bought it at a Orange store, but my SIM is a RedbySFR.
Just tried updating and got the July 25 update. Can anyone here confirm?
Thanks for the heads-up. There was no notification, but I checked anyway. The update was available for me also, and it has loaded without problem. So thank you to whoever it was who made this happen.
Glad it’s sorted out now. Could we get some feedback on how/why this happened, just out of curiosity? Thanks.
Hi, FP mentions it (at least asfaik) twice on their website,
once talking about the necessity of partner and network approval
and second, when talking about the reasons for update issues
Depending on your country and network operator, the availability of some updates may be delayed by up to a few weeks while we carry out testing.
I doubt more information on a specific provider can be given.
What I understand happened is the the security update of June (FP4.TP2U.C.0136) actually never came for our phone, and the last one we got is the security update of July (FP4.TP2U.C.0137).
So it has been mostly 6month without any security update…
Well, here we are again, or at least I am, waiting for the latest Android security update on my FP4 connected via Prixtel/SFR in France. I am hoping it will be not such a long wait as for the last one.. Anyone else on SFR got lucky yet?
Nope same issue here. I guess we’re good to wait 3 months again.
Same here, just checked and there’s no update yet.
An update was released at the beginning of October.
I received it on the 9th through Free.
Basically last time we were all on March release FP4.TP2R.C.0132, then we were expecting getting June release FP4.TP2U.C.0136, and we didn’t got it.
But then we got July release FP4.TP2V.C.0137 when it was deployed on August.
Now there is the release of October FP4.TP31.C.0143, and no sign of any updates from SFR.
So maybe they just decided to skip one every two release ?
Well I would suggest to wait until the end of the month before jumping to such conclusion.
I don’t remember if there was any release skipped in the past.
On the basis of the Partner and Network Approval workflow already cited by Meaghan, and given that C. 0143 is purely a security update with no functional modifications, I would consider that the ball is squarely in the court of SFR.
This is an interesting point which I would like to follow up. I have an FP4 running an Android system managed and maintained by Fairphone, and a mobile contract with the MVNO Prixtel, which functions over the SFR mobile network. Prixtel have already indicated that they have no part to play in the provision of updates. As I have only an indirect relationship with SFR, I do not know how I can bring it up with them. Any guidance would be much apprciated.
No direct part because they are just reselling a service. However they are the link between you and SFR, who do have a part to play, so to my mind it’s the job of Prixtel to communicate your problem to SFR.
Otherwise it’s just too easy to rip off customers and take no responsibility.
I put the point you make to Prixtel again, and they again declined to accept any agency in the update process. However, as if by magic, the update has now appeared, I have installed it and everything seems fine. See y’all next time maybe…
