Hi,
I’m having some issues with my brand new Fairphone 4. Having downloaded a video filmed by a friend in 4K, I get this faulty message when trying to play it in Google Photos. Anyone else experienced this and being able to help?
The format is 2160 x 3840.
I have tried multiple downloaded 4K videos, all with the same unsuccessful result. Much thankful for some help here, cheers
Hi and welcome,
maybe try to use VLC instead
I have the same problem with my FP4, when i record a video in 4k and try playing it back.
Yeah I have heard more people having the same issue. I really wish @Fairphone would have a look at it, as VLC Android does not support frame exports @yvmuell
Just to note: tagging Fairphone here has no effect, i.e. if you want them to look into it, you have to take the official way through support, details can be found here #contactsupport
Were those other people Fairphone users as well? 
From a bit of googling around, this seems to be a more general Google Photos issue and not device specific.
Some people have been able to fix it by clearing the cache for Google Photos (long press app icon → Info → Storage and cache) or up-/downgrading to a different version.
Has anyone affected tried that?
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