I’ve had my fairphone 3 since December 2019, and this is the second time it has gotten caught in a reboot loop - first time was in Feb.
Not sure what set it off in Feb, but I was using WhatsApp at the time and the phone had 52% battery - the phone switched itself off for no apparent reason, and then proceeded to get stuck in a rebooting loop that lasted about 2 days.
This time I was using my phone when it started, the battery was low so I initially thought that was the problem, but when I started charging it, it started the rebooting loop again. It’s been 3 days now.
The boot loop is only a few seconds long, so there isn’t much I can do here. I haven’t managed to boot it in Safe mode, and can’t seem to access the factory reset.
I’ve tried power & volume+ which brings up the Android No Command error.
I’ve tried power & volume- which brings up the Fast Boot mode screen, but when I try to interact with it in some way, like pressing buttons or the touchscreen, it doesn’t respond, and after a short while, it starts rebooting again.
The boot loop continues going until I remove the battery. It will literally carry on for hours if I let it. It also usually starts as soon as I put the batter back in. If it doesn’t start as soon as the battery is in, it starts either as soon as I press the power button, or it turns on fully (I’m able to put my password in, receive a backlog of notifications, even read some of them) before boot looping again.
It makes no difference whether it’s plugged in or not.
My software was up to date, but I don’t think the random rebooting is the result of recently updated or downloaded software.
I have removed the SD card (this allowed the phone to switch on for about a minute before random reboot loop started again).
I removed the SIM card, which made no difference. I tried a different, brand new SIM card, which made no difference.
Many people experiencing similar problems on the forum suggested it could be a battery problem.
Plugging the phone in to charge tends to start the boot loop, but I did manage to fully charge it (til the light was green) overnight without the boot loop starting.
When this happened in Feb, it just started working again after a couple days. But I don’t know if it will start working again this time, and I’m really losing trust in my fairphone.
I don’t know if it’s connected to the rebooting, but I’ve also experienced some intermittent issues with the receiver and speaker.
It hasn’t happened in a while, but sometimes for a few days, with no apparent trigger, I can’t hear anything when receiving phone calls or playing sound on the speaker, so need to use my earphones. It starts working again randomly after a few days. This has happened about 4 times since I got my phone, though could have happened more often I guess, as I tend to use earphones most of the time anyway.
If anyone has any ideas, I’d be so grateful.
Thank you so much for your help!