The FP3 bottom module out of stock, again, I think that is a huge problem.
Whats going on at fairphone? In germany it’s nearly unpossible to get a new replacement part for 3 months (on cyberport the announced restock is at september the 7th, crazy).
In Berlin heaven all my 3 replacement bottom modules are in somesomes phone, waiting for resupply. Some of them are switching to cheap replacement phones, they are lost and disapointed and I can’t blame them. What’s a repairable phone without spare parts (maybe I’m to pessimistic, but I have FP2 spare parts out of stock flash backs).
I know, nobody from fairphone reads this, but maybe someone of you has more insights?
And btw. the new fairphone store is a mess, no mail reminder service anymore, if parts are back in stock. No search, no filtering for your FP model, you have to manually step through all the parts (apart from the fact that the shop sites have super slow loading times, compared to all the other fp sites)
Sorry for the rant, it’s just disappointing
It’s incredibly disappointing, and the lack of customer care – i.e., the Fairphone company doesn’t seem to care about its customers at all – is beyond disappointing. At least the rotten, money-grubbing major companies manage to put up an appearance of caring (and are more responsive to problems).
Will this be paid for by Fairphone?
Apparently this bottom-module problem has been know of for quite some time, and yet we are expected not only to pay for a replacement, but also to wait for months until it becomes available? This gives the whole “right-to-repair” concept a bad name.