Can anyone suggest how to remove the screws attaching the display…9 came out easy but remaining were “chewed” so can’t get purchase…
If they’d all been on same side I might have been able to find another way round it they’re on opposite sides and middle…
I guess I’ll have to reassemble, try the twist and keep fingers crossed. trying to avoid sending it to support as I can’t download anything I need without screen :confused 
EDIT; So I reassembled fone again tho I hadn’t been able to get to display module…powered up and was back to normal!. Who knows how but it’s good …for now.
Hello, my screen is frozen like on the pictures above since this afternoon. It happened after a bag with my phone in it fell, although it was really not from high up and didn’t seem like much, but I guess it must have moved something in the phone.
I tried opening it up and twisting it a bit, but no luck so far.
I would welcome any other ideas, if anyone has some.
I would really hate to have to buy another phone after less than a year with this one… 
What do you mean? Have you been able to dis- and reassemble the display?
3 Likes
Yes I have, but nothing changed, the screen is still in freeze mode.
3 Likes
I have tried it a second time and it has worked, so my phone seems to be back to normal - nothing seemed different in what I’ve tried the first and second time (i.e. disassemble the phone and try twisting it around a bit when reassembling it), so it’s worth trying several times if you run into such an issue…
3 Likes
Thanks! Recently had this problem with my Fairphone 3 and got it solved by securing those four screws.
2 Likes
This worked for me - I was about to request a replacement but saw this and it’s solved! Thank you for the tip!
Taking the whole thing apart and cleaning connections and tightening screws did nothing, but the simple twist worked perfectly.
1 Like
Thanks so much! This seems to have fixed it.
3 Likes
It worked for me too.
1 Like
i had the same issue - twisting the phone did the trick for me.
as good as the intentions of the fairphone are, the hardware seems to be a piece of crap. i also have permanent issues to unlock via fingerprint sensor…
Yes intentions seem good and we may want to be more than we are but we will always be the most demanding and careless animals.
This is the Fairphone game, a roundabout of expectations, you pay your fee and join the ride, but you can leave at any time, but maybe not without a sore head or arse for all the unexpected ups and downs.
Have you already tried this trick?
a lot of users had a vast improvement with adding just a piece of tape 
6 Likes
I’m having struggles… My phone fell because of my own clumsyness (regret, regret…) and now it shows this screen. Seems to be solvable, but I don’t understand what is meant by “twisting it” Twisting what, how? I tried the four screws, didn’t work. When I get the battery out and in again, it shows this screen. Confused, desperate, and disappointed in my own addiction apparently. Can anyboday tell me what to do?
Having a FP3
Hi Jytta
Welcome to the forum. I’ve never had the problem but twisting probably means holding the phone at either end and twisting the phone. I can only suggest you try again.
Also this forum is very quiet at this time of night, it’s nigh on midnight UK. Goodnight and good luck, will check after sunrise to see how you got on.
shortly after i wrote the post above that the twist solved the display issue, it reoccurred and could not be solved in any way. so i sent the phone to the repairshop.
@HolosericaCaligo thank you for the hint with the tesa film strip. will try it out when the phone is back.
1 Like
Ordered the FP3+ in September 2021 (as work phone, paid by employer), long delivery time, but got it at the start of November. So just 3 weeks old now (this is Oslo, Norway)
Huge problems comes and goes. Absolutely not reliable.
Lagging, freezing, and that famous noizy screen.
The phone goes unresponsible for many seconds, very often, and the respons returns only in “small chunks”. Its like having no phone.
Googling around, I found many having this kind of problem with the Fairphone, even the older models.
Nobody able to fix this?
Only solution is to return the phone, and buy something else?
If there is a fix I havent seen, please shout out.
Edit:
When I wrote this, it was because the phone had been un-usable for at least an hour.
I took off the original plastic cover (“made to open”), and it immediately become normal again (normal working, not normal freezing…).
Is the plastic-cover making a pressure on something, buttons, chassis…?
Check it out.
I will come back in some days or so, to update my experiences. 
Welcome to the Fairphone community.
Please contact support. Your phone is on warranty and has a severe problem. It’s not a common problem, but of course you only read in the Internet about people complaining, not about the thousands and thousands that have no issues.
3 Likes
Sounds like a poorly connected screen.
Either as Incanus suggested use the warranty or
- dismantle the phone and reassemble (up to step 7 so as not to void the warranty) Fairphone 3 Teardown - iFixit
- reset to factory settings
2 Likes
worked fine for me, thank you!
3 Likes
Hello there,
Almost 2 years since first post of this topic, but issue is still relevant → it just happens with my Fairphone 3, screen was freezing since yesterday (a cold day, 0°C, phone in my pocket).
Solution to unscrew and screw again the four screws worked for me 
4 Likes