I’ve been having some issues when I start Spotify.
The app can’t detect the internet connection. If I wait some time it finally loads and let me play music.
In the meantime, while the app tries to connect, if I lock the screen, the phone crashes. Sometimes it reboots itself.
I just wanted to know if anyone else is having this issue.
Greetings from Spain!
Hi Guillermo,
on my FP3 I have no issues with Spotify. Which Fairphone OS and app version do you have? Does this only happen with mobile data or also when you are on a wi-fi network?
Have you already tried to uninstall and reinstall Spotify?
Best wishes,
Thomas
Hi!
Thank you for your response.
I have the latest Fairphone OS. The Spotify version is 8.5.71.723
It happens mostly with WiFi. But I don’t have any issues with other apps.
I did uninstalled it and installed it again but it didn’t solve the problem.
Are you 100% sure that your OS version is A.0134? There were some problems about FP3s that didn’t update although a newer version existed.
I.e, could you send a screenshot of your build number, in System → About Phone?
Anything unusual in the Spotify settings? Do you have a firewall app, an always-on VPN or something similar installed on your phone?
Best wishes,
Thomas
Nothing unusual in Spotify. No VPN and no firewall.
I have the eset mobile antivirus but doesn’t have firewall
I don’t have any problem with Spotify on mine.
That a really weird thing and I don’t think it’s really Spotify’s fault.
If an app crashes, Android handles it, you might get and error dialog, etc… But the phone shouldn’t restart!
There’s 2 things I can think of:
-You can try to wipe the phone and make a fresh Fairphone OS install to see if it helps but that’s not really a solution…
-Do you use an SD card? Maybe your songs are saved there and there’s a electrical problem with the SD card connector that makes the whole phone shutdown and restart.
Good luck with that… Try reaching Fairphone support anyway because that’s really weird!
Hello all!
Finally I found the problem. It was my SD card. It’s a little bit old and was almost full
That was causing Spotify to struggle at the start
Thank you everyone for your help!
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