I’m a Fairphone supporter and a proud owner of a FP 3, it has all its original pieces and has been working great so far. However, with the last system update (I believe it was the Android version 11), which I did a few days ago, my camera stopped working.
I still have the original camera, I haven’t had the need to upgrade it. I know that the update targetted mostly improvements for the FP 3+ camera, so I’m fully aware that there were no improvements for the old FP 3 camera in store, but I was also not expecting it to get worse, or in other words stop working.
In the current state after the upgrade, the camera app opens but it’s super slow and not very responsive. It takes quite some time to load and to be operational (eg. see the focus, shutter, camera options, etc.). Taking photos is still possible, but as I mentioned it is very very slow. For videos, that’s another story, it is NOT working at all!!! I tried taking videos with the front and back cameras and with both the videos were either not at all recorded/saved, got as a result just a black file impossible to open/play, or were faulty (starts reproducing but stops after a few seconds as if it were stuck).
I tried restarting the phone, also playing the videos from different players, but nothing works.
Could you please look into the issue? I was not planing on upgrading the camera, as it was working fine. Moreover, I believe that the same principle of a sustainable phone should apply also for the spare parts… why buying new ones if the existing ones are still working? These parts also become waste when replaced.
It’s just the camera, the only videos I cannot play are the ones I made after the update (their format seems to be corrupted), all other videos I can play without any issue.
It is also not a memory issue, I have enough on internal and SD card (external formatted). I also tried to clear data and cache of the camera app itself without success.