Hi Thanks for your prompt reply, presumably you know you can buy one from Fairphone for £17.95
The other issue is that the usb port may be dirty, I’ve had debris/dust colelct in previous phones and eventually damaged the port when trying to clean them. But a @urs_lesse has said the phone is still under warranty, so if you have not damaged it then it will be covered by warranty.
I have seen a post where similarly someone bought a new module and Fairphone reimbursed them once they had assessed it was a faulty part covered by warranty ~ I’ll see if I can find the post and update this topic with a link.
Whether or not it is a problem due to a debris ridden usb port you may like to protect it in future.
EDIT UPDATE: I just noticed @Incanus has suggested the same option
And I can see from your quick response that you may have already considered that
Just wanted to mention that I didn’t see visible debris either in my phone port when it didn’t charge anymore a few months ago. However, it worked again after cleaning it with a thin tool covered in thin cloth, and alcohol solution. Support will make sure you do the same before sending anything.
I see the forum is running out of options, so let’s hope someone can supply you with a bottom module. Saying that, when I bought my phone in Oct 2020 there was a wait of a few weeks, but it arrived in days. Have you requested one, to get on the list of important customers?
So support got back to me and want me to send the phone off to them but that means being without a phone for weeks due to delivery times… they say they won’t just send me a replacement bottom module. Any advice?