Troubleshooting Guide: If your phone doesn’t show any signs of live (screen stays black, no vibration and no LED e.g. when trying to charge or to reboot) the most common problems are: Your battery is deep-discharged Your cable/charger is not fully compatible or broken Your battery doesn’t sit tigh…

Just got my FP2 five hours ago, but it would not turn on. (This is after 4 weeks of problems with Norwegian customs and shippers). I have tried charging it with 4 different cables combined with three different sockets (5 if you include two computer USB ports), it still will not charge. At first I …

Interesting. I just did that - just out of curiosity as I don’t have any problems with my FP2 - and it results in a screenshot, the volume rising to max and after 20 seconds a reboot. I get the same result if I press power + volume down for 2 seconds, then volume up for two seconds and then power f…

[image] paulakreuzer: What exactly should this reset? Its essentially a hardware triggered OS ‘hard’-reset, same as pressing the reset button on your PC. It essentially overrides anything forcing the phone to reset as deep as possible without loosing data. Sorry for not being able to describ…

Just long press power key long enough will trigger the hw reset.

[image] urbanfox: Just long press power key long enough will trigger the hw reset. Confirmed, this also triggers a hardware reset, even without screenshots and or volume changes :smiley:

I decided to put my problem here, although it’s also similar to Screen blurs and lines appear and to Fairphone 2 unusable while charging . I’v used my FP2 for one week. At first, every thing went well with charging and the screen. After 5 days, my FP2 started flicker and after some seconds, the scre…

That indeed sounds like a mixture of many problems, but it’s save to say there’s something wrong with your phone. I’d contact support to get a replacement phone. (Unless of course they knew a fix for your issues.)

thank you so much for answering that quickly! Yes, a lot of problems… I already contacted the support last saturday because the camera doesn’t work. Till know, I haven’t heard anything from them. But: also there, I tried a lot of things and nothing worked. So, probably a replacement is the only thi…