How many from us are experiencing sudden death (deadly bricked ?) from their phone ? I personnaly have this experience after xmas, found my FP2 dead on my desk, openned a support “activity” on zendesk’s app, still waiting for a fairphone response from 10 days …

I mean, 10 days with a ticket opened without intervention from fairphone staff, and the great number of people asking how to backups their phones on this forum, make me think “fairphone” is facing a huge amount of sudden defective phones these days… I have 2 fairphones. I have already made all cros…

Sorry, I didn’t express myself well. What I meant was: What do you mean with sudden death exactly?

as I said in first post : [quote=“def4a2e93a4faba6e495, post:1, topic:36755”] found my FP2 dead on my desk one morning [/quote] tried everything I could to so far (exchanging charger/cables/battery, let the phone charging for many hours, (for days now)). The “chinese” phone I use by now, made me…

Could you describe “dead” a little further? Does it vibrate if you press the power button? Does the LED light if you plug it in? Does the screen ever show something? Are you able to get into #dic:recoverymode ?

dead = strictly nothing, never switched on again: blackscreen, no activity when power button is pushed, the CPU remains cold, etc… The only led seing, is a fixed (not blinking) red color from front panel RGB led, being lightup a few seconds, when I connect a charger without the battery. The red led…

Unfortunately that probably means the main module is broken and you’ll need a replacement from support. And to answer your first question: This doesn’t happen often. To speed up the support process call them with your ticket number ready: [image] Does calling right away slow down the support tea…

My ticket was opened 10 days ago; I know FP staff was on vacation last week, but It’s being very-very-very long… I use my phone for working: I had to bought the cheapest phone I found to still being abble to work. 10 days of delay (not counting the delay I’ll have to responds another time to all sor…

Unfortunately 10 days of waiting for an eMail reply is not an exception, but still below average: [image] Current Support Status The Industry 19 December 2017 update. Current # of tickets: 5.455 2.089 new (created last week) Average first reply time for new tickets: 13 …

Hi def4a2e93a4faba6e495, I am sorry to hear your FP2 is dead. I had exactly the same behaviour and got my FP2 replaced a year ago. Like @paulakreuzer said, the mainboard was gone. I got asked some questions by the support team and they came to that conclusion. My luck, had a spare phone availab…

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