Over a month ago the mocrophone in my FP2 stopped working - along with multiple other errors (phone freezing and restarting multiple times a day; cutting out on calls (when microphone worked); not sending/receiving MMS; internet access only on one sim etc).
I got a reply after 10 days from support saying that they would replace the phone and needed some more details from me - and would then send details about how to send my phone back. I replied the next day.
Now it is almost a month since this started and there is no response. I have had to buy another phone in the meantime - which defeats the whole purpose of having a sustainable phone that can be fixed!
Any suggestions on how to get in touch? Or is this the usual waiting times?