I just checked my blue translucent cover and I got cracks on the two bottom edges and on the edge near the ON/OFF button. Will raise a ticket for support immediately after writing here.
Hope I will get an answer soon.
I don’t want to open it any more beacause I don’t know what will happen. I hope support will send a new one.
Thanks to @anon73900052 and of course the whole Fairphone Team I got a new blue translucent backcover inert TWO days! That was fast! From Amsterdam to Austria!
3 weeks, no drops, maybe 4 openings - discovered my first cracks today.
Not gonna take it to support yet, not until it really falls apart. Just putting this here as a reference, so others can see what cracks we are talking about.
I contacted support today.
I also didn’t open the phone often, just for SIM changes and putting in/out the SDcard.
At the beginning it looked on the picture @RchrdHy posted, but soon there was a crack that started growing and which is now some 4 cm long.
I’m not one prone to complain unless there’s actually a problem. But unless there has been something somehow wrong with my particular cover, Fairphone needs to rethink the material used for the ‘protective’ back cover.
I have had my Fairphone 2 for 1 month and 2 weeks, and even with the most careful use, it is showing grave signs of wear. Aside from the fact that the screen got a nasty scratch after just a week, now the back cover is breaking up – See attached images.
I want to stress that I am careful and protective about my phone. I have only had it in my pocket or in a compartment of my bag without any other objects. I have not dropped it. It have had the back cover removed maybe 5 times. I have been careful when doing, this in the manner advised by Fairphone.
The plastic is showing fractures in 3 out of 4 corners, particularly nasty at the bottom. There’s a slight crack near the camera slot as well. It seems obvious that the plastic material used is too rigid to support the multiple cover removal. A more pliable (and rubberized, please!) material should have been used to protect the phone.
Fairphone 2 is the first smartphone I’ve owned and I’m not intending to replace it. But these are issues that seriously need a fix.
I have a new cover coming in the mail (because of delivery shortage of the color I ordered), so that solves my issue for the time being – but I suspect not in the long run. Thankfully I suspect the cover is the least expensive and least complicated thing to change in production?
After reading through the posts it seems to me that mainly translucent backcovers are tending to get cracks.
I ordered my FP2 with the black backcover and after several openings to remove the SIM card there are no cracks. Maybe the polyurethane of the translucent covers is less flexible and resistant than the “normal” ones.
i habe the same issue with my black translucent Backcover in the lower right edge. I tried to fix it with gap filling, flexible glue. It at least closes the cracks that no dirt can enter.
I have exactly the same problem. I got a replacement cover and it also starts to crack. I opened the back twice only.
Fairphone should redesign the cover and change the material. What a waste of plastic if we have to change the cover so many times.
@RchrdHy Please contact us through the Customer Support so we can provide you with a new case under warranty!
Hey @Michael_Lechner Please contact us through the Customer Support so we can provide you with a new case under warranty!
Hello @JMTZ Please contact us through the Customer Support so we can provide you with another new case under warranty! Don’t worry we are working on this issue, but we already know taht it does not affect a bit amount of back covers. We know need to reduce this amount and improve our product to reduce even more plastic waste.
Thank you for your feedback.
@werner_noebauer Interesting feedback, that is also our lead. We are working on it because you are right, only some batch of translucent cases are affected.
Created a ticket 2 weeks ago and havent had a response yet. Crack has got bigger since then. Quite annoyed that others have created tickets and had responses saying they are getting replacements.
Thanks, anyway I have to send the phone back to service since the left side (5mm) of the touchscreen is unresponsive. FYI, in the second case I received , the crack starts to appear on the corner at the same side of the volume control.
Hey @steve, my colleague Michiel answered you now! Thank you for your apatience and our apologies for the delay to answer.
also fingernails do a great job (not for girls, though)
A post was merged into an existing topic: Screen cracked on opening case
Hey there, what you have discriped is exactly what happened to my Fairphone, but unfortunately this is not the only problem I have. My Screen shows areas that are lighter than others and scrolling is still sometimes not possible, the pages are just drifting away. although I have made the latest update.
Here’s why I wanted to hold on to my original cracked case and wait to replace it:
Laugh or cry? This is how it came out of the bubble wrap pouch. I haven’t touched it or opened it. I’ll just put some glue on my old one for now.
@anon73900052 Thanks for the card and please let me know what I can do to help with this issue!