Solution: [image] anon73900052: Hi @everybody, Thank you for raising this issue. If you have this problem, could you please contact the Customer Support team with the Subject: “Cracked case FP2”. Join one or several photos showing the crack(s) or split(s) on your back cover. We will then rep…

Hi @everybody, Thank you for raising this issue. If you have this problem, could you please contact the Customer Support team with the Subject: “Cracked case FP2”. Join one or several photos showing the crack(s) or split(s) on your back cover. We will then replace the defective back cover under w…

[image] lazy_jack: so some FP2 work well indeed :relaxed: I bought two units which work without problems apart from a little flickering at low brightness. No reboots, no bluetooth errors, no broken covers (black matte and black translucent) or anything. All apps run as intended. OS is FP Ope…

I bought my phone with the solid light blue back, but soon decided I wanted a transparent one. The only one available was the translucent blue one. I’ve had loads of problems with the phone and had to remove the battery loads of times. The back of the case developed cracks within weeks. Luckily …

Request #104887, 17 days ago… no answer yet. EDIT : i had an answer today! :slight_smile:

[image] alexisju: Request #104887, 17 days ago… no answer yet. I had to wait 3 weeks and 2 days until today to get an answer. So please be patient. I hope they will handle the cover issues faster now.

I’ve not had exactly the same issue, but the rubber around the volume control is coming away. I raised request #102233 about it in April but haven’t heard anything yet.

[image] BenBrown: I’ve not had exactly the same issue, but the rubber around the volume control is coming away. Do you mean that problem ? [image] BenBrown: I raised request #102233 about it in April but haven’t heard anything yet. @anon73900052 , could you please look into that?

[image] TobiasF: Do you mean that problem? Yes I do! For some reason my search didn’t bring that up. That’s exactly what’s happened to my case though, and it’s getting worse.

I’m trying to submit a question to Support, but form is not working (not in my daily-use Firefox, nor in a pristine Chromium). Submitting the form causes a refresh, no confirmation is displayed and the request is not showing up in my “Activity” neither. Is there another way to contact Support?

Do you know that you can’t use your account which you use for this forum. You have to make up a new account for Support. Perhaps this is your bottle-neck.

I don’t understand your message very well (English is my second language). I do have an account on the forum and another on Fairphone’s Zendesk. The latter worked fine a month and a half ago, when I opened another ticket. Has something changed?