I ordered a “Fairphone 2 Slim Case - Turquoise” on Oct 21st and I didn’t receive any information about delivery status. I created a ticket on the support site and even submit a new message. No answer…
I am even not sure, if opening a support ticket for an order-delay is the best way to proceed. This mail will happen to be processed with the once concerning technical problems.
The latest mail has - most likely - opened a third case, as those requests don’t happen to end in a kind of special folder for the same individual.
Have you checked the order-status?
Has it been canceled?
If you find no solution, use the phone-number @urs_lesse linked you to.
Thanks you both for your answer.
My order status is complete.
I just want a tracking number or a little more info because 1.5 month it’s a long time for a little box
It’s hard fo me to contact them by phone…
I’lll see what I can do
Thanks @paulakreuzer i wasn’t aware that the cover had a problem
@BertG: I still want to know what is happening, if the post was about indigo case, i dont think that it’s related to mine :D. Or support service could have send an email to all case ordered.
My money was taken and i can’t track my order. I just want to know what is happening… This case falling appart is kinda dangerous as every thing will be expose