Hello: I want to add music to my phone but I cannot. The phone and computers do nothing when plugged together except that the phone says it is “Charging” (but does not actually charge unless I turn the phone off). Here is what I have tried:
3 Different USB cables including a brand new high quality Duracell cable.
Windows 7 and Windows 10 (Neither recognized it)
Emptying App Data
Turning the phone on and off while plugged in
I would prefer to not factory reset the phone as I have sentimental text messages on it that I have no way to export.
I’ve been searching all over for a way to fix this.
I think some people were able to fix this by enabling USB debugging in “Developer Options” in Settings. Other than that, I would have suggested to clear the cache of Media Storage, but I guess you have already done that (point 4).
i think you need to enable developers options… go to settings/about phone/ tap on build number 7 times.
back to settings, then developers options, scroll down to “networking”, tap “select usb configuration”, tap “MTP (media transfer protocol)”… now you should be able to see your FP2 in windows explorer and transfer data to your phone and vice versa.