Dear domino7,
No, not really. And definitely not in this thread. But thank you for your good luck.
I would like my personal case resolved in my e-mail and phone exchange with Fairphone customer support (or should I say an almost one-sided conversation) and in one particular thread: FP3 reboots during phone calls
There already are many people grouped in this thread (and other similar reboot threads). Most of them are discrete and post only one or two times.
It just started as a detailed account of my dealings with the customer support so that other customers could know what to do and what to expect. Thanks to these kind of posts, I was able, in the past, to solve quickly my problems with other companies. So, I thought for once, I would make that detailed account so other could benefit from it. I never expected that events would get this bad with the customer service.
Until I got hit by my multiple problems with Fairphone, I supported this company 100%, talked about it all the time and recommended it to everyone around me. After that, I realized that there were pretty big challenges (or problems if you see it on the negative side) that were not being met by the Fairphone company (contract standards, transparency scope, basic customer support, etc).
I saw that the forum allowed for discussion about the “industry”. So, I thought something good could come out of my nightmare case : having a debate about these specific questions and maybe, just maybe, one day, convince Fairphone that they need to continue to innovate, and get into new fairness territories too.
Of course, to illustrate these specific topics, I can’t talk about things I don’t know. So I used some material of my case (e-mail quotes for example). But it seems that, by asking these questions, I hit a nerve with some forum members, some of whom went slighty off-topic. I answered them (naturally slightly off-topic too). That’s as simple as that.
The specific transparency and defective phone statistics topic emerged when there was a mini-clash between “alex21” and “chlh”. We all had different experience with Fairphone product and were starting to point fingers at each others. That’s why I thought it would be best to wait for numbers from Fairphone.
But again, one can see the good or bad side. If I hit a nerve of some forum members or Fairphone fans by asking these questions, it is probably that there is something to be discussed and, perhaps, changed (my personal opinion).
Best regards,
Swiss-fairphone