Firmware upgrade stuck at 99%

[Samael]

What now?

[UPPERCASE]

Try to be patient. Don’t background the process or lock the screen. Keep the update process in the foreground. If that works, then FP has to improve their app.

[Juan.Bianchi]

Hello @Samael
If the issue persists, you can try resetting your Fairbuds XL and then try to do the firmware update.
Reset your Fairbuds XL by pressing and holding the joystick button to the right for 5 seconds.

Let me know if that helps

[Gros_rouge]

Hello,

I experience the same problem : once it stuck to 39%, once to 99%, once to 87%, etc … Every time, after waiting one hour, I reset every connection by holding the joystick button to the right for 5 seconds, renew the connection, re-order the updating process …

What’s wrong ?

[Juan.Bianchi]

Not sure, I will communicate this issue with our software team, maybe there is a small bug that needs to be fixed

[Juan.Bianchi]

Do you have the latest version of the app @Gros_rouge ?

[Gros_rouge]

Nope, I haven’t notice that. Let’s try again !

Thanks for the advice.

[Gros_rouge]

@Juan.Bianchi : OK, it worked after updating the app.

[Samael]

Keeping the screen on for the whole process helped, but now ANC works only on the left side. And another issue after the Android app has been updated, it doesn’t want to connect to the headset because the app says that it requires Bluetooth access, but it doesn’t ask for this access and I have no way to accept it.

[yvmuell]

Reg the BT message/error

Precise location permission for Android Fairbuds app?

Why does the Android Fairbuds app require precise location permission? The app asks for the permission, but doesn’t explain why. It also doesn’t explain that the permission is required. I’m not inclined to give permissions unless I know what they’re used for and that they are necessary. When the app asked for Bluetooth permission I could understand how that might be useful to an app that manages my Bluetooth headphones, and so I granted it. When asked for the location permission I didn’t unders…

[Samael]

@Precise location permission for Android Fairbuds app?

Why does the Android Fairbuds app require precise location permission? The app asks for the permission, but doesn’t explain why. It also doesn’t explain that the permission is required.

I’m not inclined to give permissions unless I know what they’re used for and that they are necessary. When the app asked for Bluetooth permission I could understand how that might be useful to an app that manages my Bluetooth headphones, and so I granted it. When asked for the location permission I didn’t understand why that was necessary and so chose not to give it. The app then failed to connect to my Fairbuds-XL. The resulting error message is misleading: it says that the Bluetooth permission i

Thank you! Your method worked. Unfortunately, further problems appear. It looks as if the app and firmware were written by an internship student. I know because I created such applications many years ago. “Happy path” works, but any secondary functionality causes problems.