Fingerprint sensor doesnt work

My fingerprint sensor Fairphone 5 doesnt work. I cant capture a new fingerprint. What could be the solution?

Where does it fail? you cant find the setting to add it or it cant capture the fp and always say bad, the fp sensor broke ect?

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I cant capture the fp. Or when, ist works only for a few days.

Welcome to the forum, bazzoli.

Make sure you register your fingerprint carefully. In particular, each time you place your finger on the sensor, hold it there until you’re told to “Lift finger, then touch sensor again”.