Hello, I noticed this topic about the fingerprint sensor so I’ll post my issue here without creating a new topic. I upgraded my daughter’s FP3 to A13 this morning, and since then she can’t use the fingerprint sensor anymore to unlock her phone. I went into the parameters and noticed that in Security, the option was grayed out, when I select it it says '“you need to give the phone to a parent to change settings”, but it won’t open anything else where I can activated the sensor again and the parameters app keeps telling me it crashes.
What can I do ? It used to work fine before. She is 12 and has a parental control, but I checked it thoroughly and there is no option in there re the fingerprint sensor.
Hi Elsa,
I moved your question to a new topic as the other one is purely about the change of fingerprint security level with A13. I hope the title fits, if not, just change it to something better.
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Hi Elsa
What happens if you click Infos sur l'appeli?
Can you acces the app settings of this parental control app?
And if yes: Can you clean the cache from there?
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I did that, it opens the info and as you suggested I am able to empty cache and even erase the app infos. I did both, it didn’t change the problem I had.
But thanks for trying to help !
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Did you already contactsupport ? I’d recommend that as it seems to be a bug and up to now there’s no idea from the community…
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