I sent Fairphone for recycling program, on 19 June 2020 , two boxes with two phones each, which I was able to switch on and get the IMEI number from them (none of them were FPs, they were old phones I had at home). On August 11th I received an email with the subject “Thank you for recycling your previous phone” with a survey to assess the process. I did not receive anything else in my inbox.
I remember, as you can see by checking this thread, and as it says in this link, that at that time the 20 euro cashback for any phone was still active:
Note: The previous promotion of receiving a €75 Recycling Refund on your order if you sent us back a Fairphone 1 or Fairphone 2 or €20 for any other phone via our Recycling Program started 13 March 2020 and ended 13 July 2020. The previous promotion of receiving a €40 Recycling Refund on your order if you sent us back a Fairphone 1 or Fairphone 2 via our Recycling Program started 27 August 2019 and ended 12 March 2020.
Note: bold added by me
I don’t mind too much, because luckily my economy doesn’t depend on 20 euros more or less, and I would have recycled the phones anyway, and I’m glad I was able to collaborate with them environmentally. However, I have not been contacted by Fairphone to offer me the cashback or to confirm the correct reception of the phones (beyond the e-mail with the survey, but it has not any specific information), so I am saddened by the image of little seriousness of the company, which already, from what you read in the forum, seems to suffer from a slow and not always satisfactory customer service