Fairphone5 not recognized by PC after Android 14 Update

Discuss The Products
1

Title. Since the Android 14 update the system does not register data transfer cables anymore. Worked perfectly before.

This is an extremely critical error and will force me to buy a new phone if that is not fixed ASAP.

2

You know telling us user will not help to fix it? Did you contact FP support?

Edit: cant reproduce just tested

3

Where did I tell anyone to do anything? I am describing the potential consequences of the current status quo.

As for contacting support: The description of this forum is “Find solutions and ask community for help with your FP product. If you have a HW or SW issue this is the right place.”
So that’s what I’m doing: Asking in “the right place.”

4

I moved your post to the discuss section, as this statement is contradictory to asking for help from other users.

Edit as a little reminder:

5

No problems here.

Tip : make sure the phone is unlocked and screen on when you attach the cable.
After attaching the cable, make sure that File transfer is selected in
Settings > Connected devices > USB

And of course, there could be a problem with the cable (try another), the phone’s USB port or the PC’s USB port (try another).

I don’t think Hahnfruh’s question is about registering with Fairphone as a phone owner. Just the data cable isn’t recognized. The problem may have nothing to do with the Android 14 update.

6

For sure it isnt and only remind them that they are still not talking to FP here

7

No, you don’t ask anything, you (with your own words) “describing the potential consequences of the current status quo.”

You also don’t post any information, what is your FP5 OS, PC/NB OS, what cable you use, what you (if any) try to resolve, etc…

Anyway, you problem is not global, maybe not problem with FP5 but with your setup/cable/computer…

With my FP5, stock Android14, NB with Linux Xubuntu 22.04 i don’t have any problem, and work:

  • file transfer with cables: USB-C ↔ USB-C and USB-C ↔ USB-A

Others data related working use of USB-C in FP5:

  • using USB-C OTG Card Reader
  • use desktop mode with external USB-C Portable 14" LCD (and BT Mouse+Keyboard)

So, based on your used OS:

  1. Windows
  • if connect cable, is anything show in DeviceManager?
  • not missing some driver, using latest drivers?
  1. Linux or macOS:
  • if run “sudo dmesg --follow” and connect cable is someting show?
  • if connected FP5 is show in “lsusb” (on Linux) or “ioreg -p IOUSB -l -w 0” (on macOS) ?
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