Fairphone Support

[Blackrat]

Hi, I am brand new to the community and this is my first post. I do not own a Fairphone yet but thought this was the best place to start.
I have seen some messages on other sites dating back a couple of years that say Fairphone Support is terrible, nonexistant and so forth. Is this still the case?
Are Fairphones generally reliable? This obviously makes a difference as to how much you need support.
Would you buy a Fairphone if you knew what you know now?
I (probably like most of you) love the idea behind Fairphone and being able to replace parts to keep the phone going for many years. If I am going to be paying a slight premium over a normal, similar spec phone, then I need to know it’s worth it. I am a fairly careful, light user of phones and unlikely to need to replace parts for the normal life of a phone, say 3-5 years. If I am going to spend money on this phone, I would obviously like to extend this a lot longer with a new battery and charging port to extend its life. If support does not work then it is bound to make keeping the phone running a lot harder and worth taking into consideration. I would be grateful for your thoughts and experience, thanks.

[urs_lesse]

Welcome to the Community Forum

On the topic of Fairphone Support, I don’t know if you already noticed today’s “open letter” by the company:

An open letter to the Fairphone community

Over the past few months, we’ve fallen short in communicating with you about certain issues that you have been flagging on the forum, such as the long wait times for customer support and the long overdue Android 14 update for the Fairphone 4. We’re truly sorry about that. It was never our intention to leave you in the dark, but rather, to wait till we had something solid to share. However, saying nothing is not the way to go. We want to make this right. So we’re sharing this update to explain wh…

On the general view of users of the FP5:

POLL: How satisfied or unsatisfied are you with your FP5?

Simple vote roughly one year since the launch of the Fairphone 5: How satisfied or unsatisfied are you with your FP5? poll If you have an FP3 or FP3+, you can vote here: How satisfied or unsatisfied are you with your FP3 or FP3+? If you have an FP4, you can vote here: How satisfied or unsatisfied are you with your FP4?

[Blackrat]

Hi thanks for the quick response. Wow it really seems like a mixed bag. One of the points I picked up was that it might be better to go for a different os. Hopefully support will improve quickly.