Fairphone Support Is a Joke — So Here Are My Unanswered Questions

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Hi everyone, I’m French, so I translated this message myself.
I’m honestly shocked and frustrated by Fairphone’s complete lack of customer support. There’s no phone number, no replies to emails, the live chat is available only 6 hours a week split over 2 days, and when those days finally come… the chat is mysteriously closed.
Frankly, I’m posting my questions here because I don’t know where else to go, and I’m starting to wonder if I should just switch to another brand.

Here are my questions:

:electric_plug: 1. About the charger
Is the charger included with the phone?
If not, what charger model and wattage do you recommend specifically for this model?

:zap: 2. About charging & the so-called “ultra-quick replacement”
On the product page it says:

“All-day battery (4,200 mAh) and fast charging. And you can easily replace it if needed. 50% charge in 20 minutes.”
“Or go from 0 to 100% in seconds with ultra-quick replacement.”

What exactly does “ultra-quick replacement” mean?
Is this a feature integrated into the phone?
Or does it require specific accessories (charger, cable, spare battery, etc.)?
If so, which exact accessories are required?

:iphone: 3. About the e/OS (Murena) version
I found very little reliable information about the Fairphone 5 running e/OS.
Is this OS fully compatible with all apps from the Google Play Store or other app stores?
Are there any known incompatibilities?
And if I’m not happy with e/OS, is it possible to easily switch back to Android?

:rainbow: 4. About storage & color options
I noticed that the 8 GB RAM – 256 GB storage version is not available in green.
Is this due to a temporary out-of-stock issue?
Or is this version simply not manufactured in that color?

Thanks in advance to anyone who can provide reliable answers.
Fairphone, if you read this: please reconsider how you treat your customers.

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Hello, I marked my answers in italic.

Green version is limited to 6 GB RAM.

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  1. no as clearly mentioned in the shop. They used to had a support article about this.
  2. means swap battery
  3. check the official murena and e/OS forum for detailed info, or even this forum here
  4. does not exist

Edit FYI

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perfect, thank you so much !

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About question 3.
From the Murena website
" Murena smartphones have been designed to offer a different approach to users who care about privacy and data-hungry handsets.

Our smartphones are running the open-source “/e/OS” operating system, which is fully “deGoogled”: by default it doesn’t send any data to Google and it’s been designed to offer a great and natural user experience."

See also degoogling - ungoogling
" All Google apps are removed and replaced by equivalent Open Source applications. The one exception is the Maps Application"

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Okay, but how compatible is it really?
Will I have access to all apps from the Apple App Store and Google Play Store?
For example, games, social media, various utilities, etc.?

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I still suggest reading on the Murena web pages. The e/OS forum and our forum here using the search function. This is all documented

You will never have access to the Apple store with any Android phone

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How it will be possible to have apps from Apple’s App Store ?

For /e/OS go on their forum to have all the informations.

Before wrote Fairphone support is a joke, try to make your own search or just ask on this forum. But maybe now people prefer barking to fishing for information.

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Maybe customer support is unable to deal with warranty support requests, because people are bogging them down with pre-purchase questions instead of using the public forum, reddit or reading/watching product reviews…

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