Hi, I’ve sent a support request almost one month ago and I’ve not yet received an answer. Fairphone only sent an email after one week explaining that they were having some delays so to be patient. It’s almost one month and I don’t know what to do :confused: Did anyone else have the same problem?

Hi Simone, It seems Fairphone support team really is overwhelmed nowadays… But a month seems very long to me… Maybe @formerFP.Com.Manager could look into your issue if you give your ticket number?

Indeed, they seem to be quite overwhelmed. See here for the last support status: [image] Current Support Status The Industry Good morning everyone, I just wanted to provide a short update on the current support status. Due to the recent launch of our new Fairphone 3+ an…

Thanks a lot! Should I contact her in private or I just write here my ticket number?

She’ll probably answer soon but you can already write here your ticket number to make it quicker :wink:

I also experienced an about one month delay before getting a human response. Fortunately, my issue is not critical. The responding support analyst was very apologetic. Resolution is still on-going with the analyst now waiting for some further information from me. I have no suggestion on what to …

Thank you for the information, they answered. Anyway, when you ask for support you specify if it’s urgent or not so I guess they answer first to who needs it :slight_smile:

I dropped the phone about a meter onto a wooden floor. When I picked it up the screen was just showing coloured noise. I switched off and on, tried removing the battery etc - no change. I removed and replaced the display module and now the screen is just black. The phone buzzes when I push the power…

@formerFP.Com.Manager or anyone else, if you can help, my ticket is Request #398173

[image] davidnbull: Unless anyone in the Forum has any suggestions? Try bending the screen by holding opposite corners like described here (and have a look at the rest of the topic): [image] FP3 Display freezes! Display noise issue So I tried to twist my FP3 a bit in different ways to see…

Thanks Alex. I checked the relevant series of posts and tried everything , including disassembling the phone, removing the screen, cleaning the contacts and twisting. Result!! It now seems to be working again. I really hope it continues to do so. Thanks to the Forum for the help when the Fairphone s…

Fairphone Support delays

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Alex.A November 15, 2020, 10:38am 3

Indeed, they seem to be quite overwhelmed. See here for the last support status: