Hello Fairphone Community,
I’m writing as what may be the only Fairphone 6 owner on the island of Malta — and I feel entirely forgotten by the very company I chose to support for its values of fairness and inclusivity.
While I was able to obtain the Fairphone 6 itself through alternative means, I have run into a ridiculous and unnecessary wall: Fairphone will not ship any accessories to Malta — not a case, not a screen protector, not even a lanyard or finger loop. And this is despite Malta being a full EU member state.
I understand there may be some legislative restrictions around battery shipments. But let me be crystal clear:
I am not asking for a phone. I am not asking for a battery. I am asking for non-hazardous plastic and glass accessories.
There is absolutely no legal reason these basic accessories cannot be sent via air to Malta, and yet your website simply refuses to acknowledge the existence of my country in the EU dropdown. The support reply I received cited logistical or legislative reasons — but that doesn’t stand up to scrutiny for non-electronic items. This is a design oversight, not a regulatory issue. It’s unjustifiable.
To add insult to injury, buying accessories from third-party sellers comes with:
Inflated prices (e.g., €45 for the standard screen protector instead of €29.95)
Limited stock (most resellers don’t carry the case or loop)
Extra shipping costs on every single item
This is the opposite of the accessibility and sustainability Fairphone claims to promote. Instead of empowering early adopters in underrepresented markets, I’m being told — essentially — that my support doesn’t count.
So I’m putting this here publicly:
Please fix this. Add Malta to your website as a valid shipping destination for non-battery accessories. Or, at the very least, provide a manual solution through support for those of us trying to stay committed to your ecosystem.
Thanks for listening — and I sincerely hope to see action rather than silence.
— A frustrated (but still hopeful) Fairphone user in Malta
