Fairphone repair takes too long - Is it normal?

My fairphone has gone for repair but I have heard only once from the repairers - 18 days ago, when the phone arrived. I have had no response to my enquiring emails either. Is this how they usually do the repairs? How do I foind out where my farirphone is???

Just in case you haven’t read it yet, Fairphone is currently moving their warehouse. Perhaps repairs are affected as well.

Continuing the discussion from Fairphone repair:

This is a follow-on from my last post 2 mins ago.
I have checked the repair link which still says “We are awaiting agreement from our client to repair the device” but I have not been informed what the repair work is nor how to go about agreeing to the repair!

Continuing the discussion from Fairphone repair takes too long - Is it normal?:

Oh thank you for this - but is it not strange that they don’t send a standard email out to enquiries informing us about this delay? I;ve had no response to two emails. It would be nice to know how long I have to go on using my old BlackBerry and hating every minute of it!

Try telephone to have direct response!

Hi @kosprice,

I understand that our support team is in touch with you by private email. So now I’ll close this thread.