It is now over two weeks since I raised a ticket about my FP2 having poor or no signal. No reply of any kind so far. This is simply unacceptable. Regardless of how ethical the material and labour is sourced, I seriously cannot recommend FP to anyone I know as long as the support is as poor as this.…

The fastest way to a solved ticket is: Create a ticket with all details about your problem. Call Fairphone Support and tell them your ticket number. Source: [image] Does calling right away slow down the support team? (Solution: Create a ticket first, then call!) The Industry …

[image] Gerry: Due to limitations of the built-in SoC, Android 8 (Oreo) most certainly cannot be applied to the Fairphone 2. This is true as well for a lot of other smartphone devices. I thought Nougat ain’t no option already, because of hardware limitations?

Hey @Incanus , the forum here is actually a great help to solve problems you have. So maybe you could read a few topics about related issues with the new camera: [image] Frontcamera creates dark images with some software Fairphone 2 information_source A bug report has been …

Thanks for your help Francois, but the forum can’t help with a hardware issue. The pictures aren’t to dark or the flash is not working, but the fotos are ok on the left side and not sharp in any way but blurry on the right side. I reseated the camera already as been asked for, made sure the lens is …

Yes, I had several good experiences last year. My questions where handled quickly and correctly, delivery was quick to.

So on Nov 18, couple of days ago I wrote the Support, because my backcover and my bottom module were broken (for the 3rd time). Here is my E-Mail: ##This is what I got as a reply: I can fully understand that support is behind the requests and therefore has to aswer requests quickly, but THIS IS …

[image] Dear FP, PLEASE work on your support! (Not speed, but answer quality!) I did anything possible to speed up the proces and to not get this kind of response. Except you do know the actual way to speed things up and avoid having to go back and forth right? [image] Does c…

I don’t want to call them, because 1st I don’t like calling people I don’t know 2nd Calling them must not be the solution to people having problems with their phones. 3rd This is simply unfair to those users who don’t know about this or can’t speak english

[image] Dear FP, PLEASE work on your support! (Not speed, but answer quality!) 3rd This is simply unfair to those users who don’t know about this or can’t speak english No because the faster your request is handled the faster the support team can go on to the next request, so calling them help…

[image] Dear FP, PLEASE work on your support! (Not speed, but answer quality!) or can’t speak english The caller might talk to someone who speaks the respective mother language. But however, I am with you. :+1: Not acceptable.

This is my favourite one: Why on earth do they think the battery must be replaced when it is not even a part of the testing procedure?

Fairphone really has to sort out its warranty support

Discuss The Industry

paulakreuzer December 13, 2017, 7:44pm 38

Except you do know the actual way to speed things up and avoid having to go back and forth right?