Fairphone just posted record-breaking 2025 Q4 results!

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I hope they can keep growing, while not letting the growth become their grave (like it happened for e-bikes in the past couple of years). It’s amazing to hear they may have finally become profitable. Let’s hope they don’t lose sight of their original mission.

Also like to hear of such numbers :slightly_smiling_face: However, year-to-year is always to be put into perspective. 2025/Q4 was only the 2nd quarter of the FP6 while 2024/Q4 was the 5th quarter of the FP5 (so the increase is from a phone quite a bit behind its likely selling peak to a phone probably still on its selling peak). I am aware Fairphone sells not just smartphones, but I would still think those are still the biggest chunk (compared to headphones and earphones).

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And so far those were never included in numbers in the yearly impact report. I would like to see actual selling numbers in comparison.

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Official press release (PDF, 55 KB) from shop.fairphone.com/press:

Fairphone’s record 2025 Q4 growth signals a consumer shift to longevity

As the global consumer electronics market grapples with rising prices and memory shortages, Fairphone is demonstrating a powerful counter trend.

The company closed Q4 2025 with an 83% average year-on-year growth, a
performance that points to growing consumer demand for longer-lasting, repairable
devices in the face of industry-wide volatility.

The current memory crunch, driven by the AI boom, is forcing many brands to adjust
pricing strategies or reduce device specifications. In this environment, Fairphone’s
growth indicates a broader market shift, where device longevity and the availability of
spare parts are becoming crucial purchasing criteria.

This demand for sustainability and value, while not compromising on device
performance, has put Fairphone on track to exceed half a billion dollars in total sales
and surpass one million total devices sold since founding.

Oscar Visser, Chief Financial Officer at Fairphone, commented: “The current supply
chain pressures are forcing a reckoning in the electronics industry. For years, the
business model has been built on frequent replacements. That is becoming an
increasingly expensive and unsustainable proposition for consumers. Our growth is
clear evidence that the market is ready for a different approach. Customers are
choosing Fairphone because they want a well-supported, high-quality device that will
last, proving that a commercially successful business can be built on a foundation of
longevity and ethical values.”

The company’s successful entry into the US market in 2025 served as a powerful brand
validation moment, contributing to its performance. Growth was also supported by
strong results across key European markets:

  • France: +122% YoY growth
  • The Netherlands: +80% YoY growth
  • Germany: +43% YoY growth
  • UK: +10% YoY growth

To steer its next phase of expansion, Fairphone has also strengthened its leadership
team with two strategic hires. Katja Vasylieva, formerly of Adyen, joins as Head of
Finance, and Anca Prins-Barbulescu has been appointed Director of Strategic Delivery
Office.

“I was drawn to Fairphone because it is a business fundamentally designed for the long
term—from its products to its financial strategy,” said Vasylieva.

Prins-Barbulescu added: “Fairphone is proving that a commitment to sustainability and
ethical practices can be a powerful driver of scalable impact, especially in a market
where consumers are looking for more conscious choices.”

Visser said: “As we continue to scale, bringing in senior management of this calibre is
essential to steering our vision in the right direction.”

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I am glad they have done good with the Fairphone 6 but hopefully they use it for better customer service. They talk the talk on repairabilty, but if you can’t buy certain parts (screen protectors and adapter cables are often out of stock when I have looked) and can’t get in contact with customer service without knowing the secret trick of using the chat bot, they’re not walking the walk.

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Glad you mentioned it. Don’t let this be forgotten. I think this is a core competence for every company, to keep in touch with the basis.

Over the years to me it didn’t look like Fairphone put more priority on this aspect although there were plenty of complaints and voices that spoke up. Luckily I never had troubles with my FP2 & FP4, but shortly also realized in person that acceptable customer service simply doesn’t seem to exist. Automated pointing to a community forum or pre-formulated help sites does not solve every customer problem. Also customer requests about devices which are still covered by an (extended) warranty should be treated with higher priority. A support ticket without any further individual processing within short time clearly shows how less is cared about such.

It’s more than clear since years that statements about a shortage at support doesn’t seem to bother the other end enough to put adequate actions in place to make things noticeably better here. And I’m gladly no Tesla customer either.

I will keep my two Fairphones operational for as long as I can. (FP2 now is 10+ years)

Anyway I took actions for my next handset to arrive which will bring a pure “Shift”.

I don’t see any reason purchasing a product from a company that obviously doesn’t want to listen to its customers.

Of course again someone here could advise “..did you specifically get back to Fairphone, bla…?) No - but plenty of other (valued) customers in the past years did so. So why once again ring a bell that obviously has no effect. I think my decision has a tiny effect; FP6 -1 sales.

Maybe other potential customers read/heard of the ongoing customer support situation and 2025 Q4 results could have been even better… :thinking:

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