Are you sure, it is not a faulty cable?
Today I got the message that my fairphone now works and is being sent back.
Hi all!
Iām Matteo from Italy. Iāve already written a request on zendesk (request #37151 and #37799), but it seems a little time consuming so I try also here (@anon90052001 @Marco).
Nearly a week ago I downloaded and installed the Kula Nut update. The installation didnāt end because the FP was not able to complete the app optimization process. I shut down and restarted the FP for two times. The second one it appeared a blue screen (OMG Windows?!? Again?!? :D) with āLOADINGā and nothing else. I tried to shut down and restart again the FP, but, after that, the FP could not be started again. Black screen and no signs of life thereafterā¦
I tried to start the FP while charging battery but nothing happened. That is, even if I try to charge the FP, nor the blue screen with charging battery progress neither the red led (signifying the battery is charging) is lightened. I tried also with another surely working FP battery (of a friend of mine) but nothing (the other battery was still safe after that). I tried also the hard reset start (volume up and power button) but, again, nothing happenedā¦
Anyone can tell me what else I have to do?
I think I have to send it to support (under warrenty conditions, I think, right?), but Iām waiting for an answers about the best way to do itā¦
Sorry if Iām boring, but i canāt stand without my FP anymoreā¦
Thank you very much!
Youāre not alone, Iām afraidā¦
See for example this topic: https://forum.fairphone.com/t/fairphone-does-not-boot-up-anymore
The only solution I know, is the āhard resetāā¦
I wish it would!
As Iāve written, trying a hard reset nothing happenā¦ The FP could not be started in anywayā¦ 
I have the same problem without installing the Kula Nut update.
Nothing works and I am very worried
Welcome in the āFP worried peopleā clubā¦ 
There is also the āFP happy peopleā club.
I also did the update and everything works fine.
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First try charging your phone overnight. Itās impossible that a software update did this to your phone 
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I agree with you, @Robin, and Iām astonished by that, but I can assure you this was exactly what it happenedā¦ Maybe the two things (update and no starting up) are unrelated but the sequence of events was thisā¦
Iāll try, but iām not very confident because of what I said in the first post about chargingā¦
One of the times I had the blue screen-problem, charging on the net (not by connecting to a computer) enabled my to start the hard reset process. Even through the phone was charged the day beforeā¦
I think I described that problem/solution already somewhere on the forums, thatās why I referred to other topics.
Also, donāt forget to āswitch offā the phone by removing the battery a few seconds, before you start the hard reset!
Letās hope you are able to solve this problem quickly!
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Has anyone tried to use this guide if your Fairphone is totally bricked (i.e. wonāt start up)?
Using the SP Flash Tool you can restore the software image and hopefully get your phone up and working again.
Maybe give it a try. You donāt have to be a techie to do this, but it does help, so if youāre not confident then you may want to wait for an official response from support.
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If only I would have known about this so many months agoā¦ Thanks for the information, if it ever happens again, Iāll certainly give it a try!
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I think it is legitimate for a phone, that, if you have aborted an update process, or have not shut down the phone appropriately, the phone refuses to start.
A problem often is that there is still some waste energy somewhere, which can be gotten rid of by removing the battery and pressing the power button for 10 seconds. Also charging the phone over night might help.
If nothing works, try to get hold of a friendās FPās battery. It might be that the battery has died, as suggested here:
The last thing would be to get in contact with support.
I think it is legitimate for a FP user, that, if the optimization process remains still for about half an hour, the user thinks the process is not really doing what it is supposed to do and so the only thing the user can do is to try a restart.
Already tried as I said here:
Support contacted immediatly.
Thanks!
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