I feel conned by Fairphone.
I have a fairphone 3(+).
Following problems:
- My LED was broken. I checked the website for replacement parts and the camera part is sold out. I searched the whole internet, no way to get it.
- Now my USB connector is broken. There is not even the option in the shop to get it.
- No support answer. Until today I wrote two mails. Nothing back. There is not a customer-oriented company behind.
This phone was released 4-5 years ago. And even after 4 years, the camera is not able to get for fairphone 3+. From a company like fairphone I am expecting replacement parts for 10 years. Now I can throw it away.
Unfortunately for fairphone there is not a big market on eBay to get replacement parts easily like for other phones (try to find cases for fairphone 3 on ebay, nearly impossible). I am not willing to invest ages in the forum to get replacement parts. I want a shop, simply put it in the cart and pay.
Type in any other random phone like “OnePlus Three” in eBay. You get really cheap replacement parts there (USB Connector, Camera, …). And this was released in 2016!!
I am willing to pay a high price for fairphone, no big deal, but with this bad support for replacement parts, I will not buy a fairphone as my next phone. I will also not recommend a fairphone to any friends anymore.
Everyone who has a fairphone gets talked to by work collegues, family, friends… you know what I am talking about. This phone has a high interest. Sorry, but I will not make positive advertising anymore.
In theory fairphone is sustainable, in reality other phones are way easier to get replacement parts. I’m done.