My device was delivered with a battery issue. I contacted support, and they asked me to return the device to Cordon Electronics and that I will be shipped a brand new fairphone instead. Unfortunately, the tracking number provided by Cordon is invalid. I tried contacting both Fairphone and Cordon but I’m unable to get a response from either.
I’m really stuck on what to do. I don’t know how to request a refund either because I’m just not able to get in contact with anyone.
Did anyone have a similar situation? Any help would be appreciated.
Some information is missing in your topic though, the time between events. Sometimes tracking numbers take a day to register at the postal service for example. But without knowing a ballpark timeline it’s hard to estimate how critical this is. I had no issues with my tracking code.
I didn’t want to flood the post with timeline details. The device has been delivered to Cordon Electronics at November 4. The tracking code I mentioned as not-working was the internal tracking code Cordon Electronics emailed to me.
Cordon emailed me an “RMA” at October 29 (they sent it when my case was opened, then I shipped the phone to them and it got delivered November 4).
I tried to query it on that portal but it doesn’t find anything. I don’t have a tracking number or a case number. Just in case, I tried entering the RMA on other fields and also tried searching with the phone’s IMEI as well, none of them returned a result.
When the case is opened you must have a case number, right? Maybe you missed an email or a part of their emails? Maybe try a general search in your inbox for Cordon (cordongroup.com) or Fairphone? The IMEI should work as well. Hmmm, strange.
