Fairphone 4 WiFi calling

Hi there,

I’m very new to the world of fairphone so I hope this isn’t a stupid question…

Can anyone tell me why my Wifi Calling icon is greyed out please? (see screenshot below) I have contacted my provider and they have confirmed that all of their sim cards have wifi calling enabled.

Many thanks,
Paul

Edit: I’ve also added a screenshot of my mobile network settings below (GoMo is my provider)

Hi and welcome to the forum.

I wonder if you have
a) Enabled Wi-Fi calling on the phone
b) Been in an area where you have a network signal so it can negotiate a Wi-Fi initialisation.

I’m on EE in the UK where there is no network signal. I had to go somewhere there was a network signal before the option appeared on the phone.

a) Search for Wi-Fi calling in the header of the screen you show.

A11

Strange you don’t see the option on your screen shot
I have an FP3 running A10 and one running A11 on both I can see the option

Here’s what it looks like on A10

Without an EE network signal the option is greyed out, but having enabled it previously it still works, but to disable it I have to get a network signal to send a message to EE that I don’t want it, it seems ??

Thanks for the reply. I just don’t seem to have the “Wi-Fi Calling” option that you’re seeing when I search for “Wi-Fi” which seems odd to me. As you can see by the icons at the top of the screenshot below, I have network and Wi-Fi signal so there shouldn’t be a problem there.
I’m starting to think that this is a provider issue so I’ll see if I can borrow a phone from a friend to see if it works on a different brand of phone.

Thanks again for your reply.

All the best,
Paul

1 Like

Ditto, FWIW. To add more complexity to this: I’m fairly sure my provider (iD Mobile) hasn’t enabled wifi calling for any Fairphones, and all the wifi calling options I can see are greyed out, but I have sometimes received calls over wifi nonetheless! It’s very confusing.

Do you have the standard Fairphone Operating System installed or any other like e/OS?

Just the operating system that came preinstalled on the phone.