Fairphone 3 is not or only slowly charging with different power adaptors / cables

[Vinz]

Hello FP community,

I am facing the problem that my Fairphone 3 is either not charging or only slowly charging with different cables and power adaptors. I have one power adaptor and one cable which works usually all of the time. But sometimes even this does not work and i have to remove the battery and try again and then it usually works.
The other 2 power adaptors and 2 cables i tried are not working, meaning the 48% of battery will stay 48% all the time but it shows the message that fairphone is charging slowly.
Does anyone have a clue how i can solve that?

[Ingo]

Hi and welcome to the community forum!

What you describe sounds like incompatible cables for (quick)charge, see for example Charging speed problems? Use USB-IF certified cables!

[Vinz]

Hello Ingo,

Thank you for your reply.
What confuses me is the fact, that this problem came up 2 weeks ago. Before all of the 3 power adaptors and cables worked completely fine. But now as a i described the problem came up.

[anon9989719]

Yes I have had similar problems and contacted support@fairphone.com
However there response was less than unproductive so I gave up. Strangely things have improved a bit since I bought the phone in Oct 2020

Here’s my post on the issue followed by my Guide on battery charging

Charging Slowly or not at all

This is not a solution but a notification. An issue i had with charging was that i had the wifi on and the phone was ‘charging slowly’. The result was the battery was discharging as the wifi used more than was being input. I imagine the bluetooth being on has a similar effect.

FP3 Battery Charging Basics

This is just a list of links: Information on the differences between USB ports for charging, includes information on supply and cables. How USB Charging Works, or How to Avoid Blowing Up Your Phone - ExtremeTech. Please see this post on problems and dangers of charging at very low temperatures (below 0C) Information on usbC pin connections ~ a properly manufactured usbC cable can be inserted either way. https://pinoutguide.com/Slots/usb-type-c_pinout.shtml

[martine]

I would suggest buying a good usb cable. Also, for my Fairphone I bought a certified Quickcharge 3 charger. From 50-100 percent battery charge it takes less than 40 minutes this way.

[Incanus]

@Vinz

What confuses me is the fact, that this problem came up 2 weeks ago.

Did you check the USB connector at the phone? Maybe it collected some debris, which prevents it from having good contact.

[Vinz]

I bougt qualitatively good cables where i do not have any problems with other devices.
So therefore i do not know the issue. But thank you for your hint.

[Vinz]

Thank you for that hint @Incanus.
I checked, unfortunately no change.

I ordered a new bottom spare part now.
Let’s see if this will lead to any change.