🇫🇷 🇬🇧 Fairphone 3 bloqué : code dévérouillage oublié

Après allumage de mon téléphone avec mon code PIN, je me retrouve a devoir saisir le code de déverrouillage (celui qui peut remplacer l’empreinte digitale). J’ai oublié ce code et je suis complétement coincée !
Comment puis-je faire pour débloquer cette situation ?
Est-ce possible avec le code PUK ?
Dois-je tout effacer et revenir en configuration d’usine ?
Merci de vos conseils.

After switching on my phone with my PIN code, I find myself having to enter the unlock code (the one that can replace the fingerprint). I forgot this code and I am completely stuck!
How can I go about unblocking this situation?
Is this possible with the PUK code?
Do I have to erase everything and go back to factory settings?
Thank you for your advice.

Hi Lila Welcome to the forum.

From what I remember the PUK is only if you’ve forgotten the SIM pin or entered it incorrectly 3 times, which I imagine is the PIN you refer to to.

The other code hmmm!

If you use google accounts etc. you may have some info stored as a factory reset maybe the only way to go :slight_smile:


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