Fairphone 2030: Crowdsourcing ideas for a fairer future

[Stefan]

@Alex.A

I think it should be defined whether the forum is a official way of communication for FP, as you sometimes do to answer redundant questions (which I would think is a good idea), or not (which in my opinion brings FP farther away from the consumers, and not a good idea), as in the moment, the forum is half official.

The thing is that if the forum would be an official communications platform for Fairphone,

1. they would have to read each and every post because people would expect them to do.
2. Also community participation would be less because why answer a question when support officials will do so anyway (and get paid for it).
3. People would forget that this forum is public and post all kinds of sensitive information about themselves, like they would do in an official support ticket.
4. The forum would change for the requirements of the support staff, instead of fulfilling the requirements of the community.

My idea for the future

Official funding for community booths at ecological fairs, with guidelines as to what can be funded and what the community members would have to do in return (e.g. social media material, report, etc.)