Hi Fairphone forum
Unfortunately my fairphone 2 is no longer working. All of a sudden it wouldn’t load into the OS. I had my phone since dec 2015, without any bigger problems, so all in all a great product, but now as I can’t make it work I don’t want to go back to an unfairphone again
This is what I tried so far:
I tried to boot in safemode, without luck.
2. Backup everything
I went into TWRP to create a backup to make sure I did not loose any of my data+media.
I followed this simple procedure, https://forum.xda-developers.com/general/general/twrp-backup-including-internal-storage-t3660479, and transferred the backupfiles to my pc, and changed the name of the backup-files to “.tar” so I could transfer all my photos to make sure they were not deleted.
I also did a simple backup to make sure I had only the data (without pictures) as a backup to make a restore.
3. simpel wipe
After the backup I followed this instruction to make a system recovery.
I got into TWRP and did a “simple” wipe, but this did not work. My fairphone still did not load into OS.
4. Advanced wipe
I tried to make and “advanced” wipe, and now my fairphone started as a “new” fairphone with factory reset. But unfortunately this only lasted for two days, and my fairphone went back to not loading into the OS.
5. Hardware vs software?
I can’t figure out if its a hardware problem, and in this case, which hardware part is making a failure? So I don’t know if I should start changing parts, even tough this is a great feature on the fairphone…
If there is anyway I can do a hardware check?
Is there any other way to do a factory reset or install the os from scratch?
6. Recycle and then what…?
If my FP is “dead” I would love to send it to Fairphone companys recycle program.
I guess this is the best way to get rid of my phone?
But after this I need a new phone, but what is the news on fairphone3?
Is there any alternative to get a fairphone today?
I hope to hear your suggestions, and hopefully this will help others as well