The good news is: Displays are back in stock.
The bad news is (from an email from support"
Due to technical difficulties with upgrading the return portal we are unable to proceed right now. But we’re working hard on it and we will get back to you as soon as we have approved your return request.
I’m sorry for the inconvenience and thank you for your patience.
@fairphone support: This isn’t funny anymore, I am waiting for this display (and this is the second time) for ~2 months now
The first post mentions that one should “try to reduce the static/friction and see if it makes a difference.” Can someone tell me how to achieve this?
To fix the swapped buttons again at the frame doesn’t work with my slim case. It comes off again when I open the case. What can I do not to get lost of the buttons and fix it again at the frame?
The story before: Some month ago I got a warranty slim case and used it since than without problems. But nowadays - meanwhile switched some weeks ago from Open OS to LOS - problems arouse with flickering screens, jumping from app to app, making the phone unusable. I calibrated the proximity sensor, cleaned the screen contacts, but all that didn’t help. So I swapped the on/off button with the camera button and it seems, that it helps.
Since I handle the #austrianfairphoners’ #groupbuy’s and #spareparts stock I already had many slim cases in my hands and switched many buttons too. Usually it’s not a problem, but there was one case where the button wouldn’t stick when switched.
I guess one could try to tinker with the size of the hole on the rubber-strip. Otherwise all you can probably do is contact support. If the case causes reboots with non-switched buttons and switching buttons doesn’t work properly you’re more than entitled to a replacement.
Thank you! I will do it.
Hi.
FYI, I have had a slim case for 2 months now. I didn’t change the buttons but everything works fine.
One could understand from this thread that one should change the buttons, but it is worth trying without doing it first.
You are right, I did that for six month, bat than I had to change, surprisingly.
Yesterday evening I ran into the same issue again, so the switching of buttons didn’t help in the end in this case.
My impression is, that the problem lies at the on/off button itself, not at the switch at the slim case. This as well does explain, why this issue happened half a year after assembling the new slim case. I raised a request, wrote that and asked for repair. My FP2 has been delivered at the 20. Jan. 2015, 23 month ago. Probably a lot of phones has been delivered at that time, so I have to be very patient to get this issue solved.
If you take the cover and rim off, does the power button on the phone seem stuck?
Why would you think it’s the button at all if it happened half a year after you got the slim case?
Have you looked at other possible reasons (#rebootsguide) like a misfitting battery (solved with a little paper strip to press the battery against the contacts).
Yes, I did. The difference is, that I don’t have reboots, I have this flickering of the screen with changing picture sizes and starting lots of apps, which makes it impossible to put in a PIN code i. e., also without case around the phone.
Does this happen while the phone is charging?
Oops, I totally missed that. I moved this whole conversation accordingly.
Please check out the tips in the first post.
PS: I just updated the first post with additional info from the official troubleshooting tool.
Hi,
I work with the latest version of FairphoneOpen (thanks God, the version of April 1st become a new one), but a few hours age, when I activated the scrren the phone hat automatic input, very fast and did not stop.
So I shut it down and restarted it. When activating the SIM card there came automatic input, too and just in time I stoppen the Phone by removing the battery so that I could avoid the third false input.
In this state I cannot operate the phone.
Does anyone knows a reason on, more important, whot to do to come to a working phone?
The screen test worked fine.
at the moment I cant even save data, because the phone works from itself with no input by me, it goes into the flight modus automatically.
Saving data is not possible, because I cannot chose MTP in the USB-mode.
I fooled around pressing some buttons and tapping the screen, just now the screen showed
"System UI" was closed
I hope, you will find a solution for this problem, I saw none so far
Did you follow the second post? This one is the first …
Thank you for the hints, I am going to work with it.
I did all the hints from above, testing the screen and making the battery empty.
At the moment it seems that I have found a solution:
in my desperation I twisted the phone in the axle from top to bottom and from this moment on I got no more mystery input.
As for me, there must have been a weak contact within the phone. I dont know where, but there must be something with the display. Perhaps a hint for specialists.
Ok, it works , sun shines again and apocalypse is delayed.
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