I have very few problems with my phone so far, but I would say that hardware should be a priority. Some people complain that they had to wait quite a long time for a new display or a bottom module, and I think that Fairphone should try to avoid that (at the same time, I understand how hard it is for them!).
What concerns software, I think that Fairphone should guarantee a working Android OS as most of the users want regular Android. At the same time, they should facilitate things for people who want an alternative. The Fairphone open OS is a good thing for me, as long as it doesn’t take too much time and money. I like my Fairphone with the open OS and I don’t mind some bugs (clock reset; GPS not as operative), but I wouldn’t like to have to wait 3 months for a new display or bottom module.
Other OS could be nice too, but Cyanogen (and I guess it will be the same with Lineage) and Ubuntu, for example, are community based OS, so I don’t think that Fairphone should propose them as official OS. I like the idea of an Android out of the box and a good support for other OS, as well as an easy way to change OS.
So: concentrate on a good Android OS and good hardware, and help community based OS to implement would be the best for me!
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