Hi all! I’ve emailed support about this but that was two and a half weeks ago and there’s no response so I thought it’s time to ask here instead.
My phone was on, pretty well charged, when I dropped it. The battery and its lid fell out, which has happened more often. But when I put them back, the phone wouldn’t turn on anymore, not even on safe mode or anything. It also doesn’t respond to plugging it in a charger.
There’s no visible damage on the phone. The battery is not swollen. I took it to a repair place here in Brazil where I’m staying and according to their papers they cleaned it chemically but that didn’t help.
I’m guessing you don’t know another Fairphoner near you who can lend you their battery so you can test if you can boot your phone with that? FP1 batteries are in stock and sold for 18.15€, but they are not shipped outside the EU, so you’d have to have a friend forward it to you.
Hi Paul, that’s a good tip, thanks! Unfortunately I don’t know anyone else here with a Fairphone and it would take a long time to receive a new battery. Do you think the problem is likely with the battery rather than the phone?
The same has happened to me. in my case the power button was broken (not the outside plastic part but inside). unfortunately I couldn’t order this part and had to buy a new motherboard…