Also in my opinion FP sometimes lack the necessary instinct how to address (potential) customers.
But the way some customers are treating Fairphone by their bold statements? Interaction should be fair in both ways!
The certified resources. The recycling program. The worker welfare fund. The constant effort to finally have the public focus the social and environmental effects of electronics production. With a small team. All in vain? Small gimmicks to embellish the back story for the phone you once were proud to get?
I hear that often and of course I do not know your personal situation - but I know people who own houses and say that a FP is too expensive for them.
Currently I have a guest from India here. 36 years old, coming as part of a exchange program for adults. His first time abroad from India ever. Grandparents spent a life as true Untouchables. When this guy says that something is too expensive for him…
And why that matters? Because there are always people paying for whatever phone one may buy. And we are literally talking blood and tears here. Just read the linked documentations and reports in this discussion:
If you blame Fairphone for something - try to make a better and fairer phone! It was an option for Bas van Abel. So it is for everyone.
And eventuallly - who knows. Maybe Fairphone responded with that mail just to my questions over here 