Other than opening the phone, what have you tried already to try and resolve this? Have you determined it’s definitely not a software problem? Have you tried to reset and reinstall?
I spent 3 days on it, and yes I reset it and reinstalled it but the problem is still here, it now stops more than 20 times a day.
I whish the core module was “openable” but it does not seem so…
Being one of the first to own one doesn’t mean you have a free pass to have an extended warranty
Indeed, but I was expecting to be trusted when I said that the problem happened one year ago. If I had opened a case at this time I would have had the core module replaced under the warranty. This is what I find unfair, this is the kind of response we all hate from classic commercial companies that I was expecting not to hear from this one.